Mobile Messaging OLD

Faxination offers the solution for direct, effective and efficient communication with mobile messaging, perfect for appointment reminders, news, updates, emergency notifications and events.

Whether you are a hospital wanting to increase appointment attendance (and reduce no shows) by reminding patients of their appointments, a manufacturer wanting to notify drivers which bay they can unload at to improve efficiency, or a financial institution wanting to provide outstanding customer service by offering clients account updates, quickly and efficiently communicating the right information to the right people can save time and effort.

While there are numerous different telephone applications which can help you communicate, these all require smart phone with an internet connection. SMS or text messaging is seen as low barrier as it only requires a mobile phone with a cellular network connection. This makes SMS the communication channel of choice for many different businesses.

There are various reasons why the use of SMS is an effective means of communication, but there are two that are key. First, SMS has shown to have a 90% read rate within three minutes of the message being sent. You can almost be guaranteed of the fact that your message has been received and read, noting it as an especially effective means of communication with elderly clients. Second, messages can be sent to anyone, with a mobile number, making everyone reachable.

Appointment reminders – News – Updates – Emergency Notifications – Events

Advantages:

Highly effective – With 90% of messages read within 3 minutes, SMS reminders are a simple and efficient option to improve efficiency and service delivery, as well as lower costs.

Low barrier – SMS is direct and can connect to all mobile phones, regardless of device or user. This also makes SMS fast, reliable, and user friendly in addition to highly convenient.

Not platform specific – Messages can be sent from any number of business applications (Email, SAP, etc.) and can be integrated into your system helping to centralize your business communications.

Save time & resources – SMS messages can be sent automatically as well as scheduled to send time freeing up resources and personnel. In addition, Faxination can process bulk or simultaneously sent messages.

Customer stories:

 Save time & Resources

For manufacturers time is of the essence in the production of goods. Ensuring that deliveries arrive at the correct loading bay can ensure that the process remains efficient. Logistics and planning are often so precisely timed that each loading bays are scheduled to receive shipments multiple times a day. If drivers do not reach the correct loading bay at the specified time, there is a risk that the cargo cannot be unloaded due to the loading bay being occupied by another lorry. As shipments and the goods they carry are expected for production, a missed delivery can slow down a process leading to inefficiency in the entire process. In the food production industry this is especially relevant as they can include perishable ingredients which can spoil leading to a loss of revenue.

Challenge:
Efficient, real time communication with lorry drivers as to which loading bay to use.

Solution:
Implementing the Fenestrae solution for short message service (SMS) allows for direct, convenient, and immediate delivery of important delivery information. Fully integrated into current logistical systems, a high level of efficiency is maintained as the messages help to ensure the strict logistical planning can be followed. In addition, these messages can be created, scheduled, and delivered automatically saving time and resources.

 Low barrier & highly effective

Research has shown that for healthcare providers, patient nonattendance runs a high cost. This in part to the fact that resources allocated for the appointment cannot be redistributed. The appointment cannot simply be reassigned to another patient, and the staff scheduled to conduct the appointment make less efficient use of their time. Ensuring that patients are aware of their scheduled appointment by means of a reminder can help realize significant increases in medical attendance rates and improve service levels (Guy, Hocking, Wand, Stott, Ali, & Kaldor 2011).

Challenge:
Simple, efficient and cost effective communication with patients of their scheduled appointments boosting service rates.

Solution:
Short message service (SMS) has proven to be an effective communication tool in reminding patients of their appointments. Integrated into the scheduling system of the healthcare provider, Fenestrae’s solution provides a simple and efficient manner in which to boost attendance rates. This also aids to the increase in service delivery as rescheduling of appointments can be decreased allowing for more patients to be seen each year. This also allows for a reduction in costs.

Guy, R., Hocking, J., Wand, H., Stott, S., Ali, H., & Kaldor, J. (2011). How Effective Are Short Message Service Reminders at Increasing Clinic Attendance? A Meta-Analysis and Systematic Review. Health Services Research, 47(2), 614-632. doi:10.1111/j.1475-6773.2011.01342.x

 
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