From training to resources to global support, it’s about helping you increase efficiency and save time.
Global Support
Need to create a support case? Login to the Fenestrae Global Service Center to open, update and review cases. Search the knowledge base for common fixes, download patches, and watch helpful videos on installation and set-up.
To access the Fenestrae Global Service Center, please log in here. Logging in for the first time? Email our GSC team for assistance and an access code.
E: gsc@fenestrae.com
T +1 877 336 3787 (US/Canada toll-free)
+31 70 3015 180 (Europe)
+1 770 291 0007 (Worldwide)
F +1 770 622 5465
System Status
System status question? Information and status updates can be found on the “NEWS” page in the Global Service Center.
To access the Fenestrae Global Service Center, please log in here.
Maintenance & Support Program
The Maintenance & Support Program ensures that organizations have access to the latest Faxination technology with continuous support to ensure optimal performance.
- Global and 365x24x7 support availability
- Access to additional expertise when needed
- Includes all new releases, service packs and hot fixes
- Guaranteed support for the latest technologies
- Tailored to specific customer needs and requirements
Purchased simultaneously with any Faxination product and obtainable for 1, 2 or 3 years.
Faxination Training
For customers and partners who are using, installing, developing or selling Faxination solutions.
Interested in becoming a certified partner or simply maximize your knowledge of Faxination?
Faxination’s modular, component-based design allows mixing and matching of functionalities to meet any deployment requirements. Our free online training is geared towards this and allows you to watch all or some of the videos you like when and where you want. Videos cover topics from the prerequisites, installation, configuration, and available connectors.
Get certified for all or certain components of your choice. Take the offline examination on your selected topics and get Faxination 2016 certified. Contact Global Support Center (gsc@fenestrae.com) for more information and to take the test.
Click here for all of the videos!
Looking for a training programmed fully designed to meet your needs? We also offer fully customizable programmes to train your employees on the topics you find relevant, at a time of your choosing.
Contact us for more information and scheduling.
Consultancy
Our consultancy services help organizations to prepare for upgrades, increase the functionality of Faxination products, and advise on how to reduce system administration and support loads.
We provide technical demonstrations to help organizations better understand Faxination technologies. Schedule a remote installation/upgrade conducted by a certified Faxination engineer utilizing secure desktop streaming applications.
We offer onsite visits by a Support Engineer to provide hands-on assistance in system deployment in combination with administrator training.
Resources
You can find all the case studies, brochures and other resources here.
Start a 30 day Faxination Trial
Try Faxination, and do a 30 day test drive with no obligations!
Software Activation
Before starting the software activation tool, make sure that the following information is at hand:
- The contract number that was received from Fenestrae or reseller after placing the order.
- The system key, which was displayed during setup. This key can be found in the Fenestrae License Manager tool as well via Fenestrae Server Administrator > Tools > License manager.
